Reduced Charge-Offs Through In-House Pre-Collection

• Virtually no risk - minimal upfront cost.
• Minimal operational cost, no IT resources required.
• Have your own delinquency resolution portal.
• Minimize charge-off rate by helping customers in early delinquency negotiate sustainable repayment terms.
• Handle easy debtors in-house and prevent charge-off of delinquent accounts.

Customer Retention Through Respectful and Accommodating Treatment

• Do not alienate debtors through aggressive collections practices or early charge-off.
• Delinquent debtors likely to return in sub-prime portfolio.
• Tie current debt repayment with benefits of future credit, e.g., offer future sub-prime credit line if debt repaid under more favorable conditions.
• Offer debt relief, e.g., reduced APR for a period of time instead of charge-off.
• Leverage credit reporting capability and consequences of bad credit to negotiate better debt repayment.

Increased Post Charge-Off Profit Through Use of Internet-Enabled Collection Agencies

• Use third-party collection agency for hard to reach debtors and post charge-off accounts.
• Get better pricing for debt collected through personalized self-collection.
• Increase response rate with non-intrusive, discreet and respectful technology.
• Maximize collected amount through automated debt negotiation.